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Limited Lifetime Warranty for Stainless Steel Products
Sointu USA handles all warranty claims for Kasumi, Masahiro and Tamahagane only. Sointu USA guarantees these products to be free from defect in material, construction or workmanship for the life of the product under normal use and following the care instructions. This excludes damage caused by misuse or accident. This warranty extends only to the product's original purchaser. Chips in the knife blades, broken knife tips, discolorations from food and rust spots are not covered. Knife chips and broken knife tips can often be repaired by re-sharpening. For repair information, please see Frequently Asked Questions. Discolorations and rust spots can be avoided by following the care instructions.
Ceramic Products and Whetstones
Sointu USA does not guarantee the other ceramic products or the whetstones that it sells. These items will chip or break if accidentally dropped or hit against a solid object or surface. These items will also wear out after a period of time. Their life expectancy will vary according to frequency of use. In most instances, we sell replacements for these items.